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Accountants and business advisors
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The Winning Company Programme
The DTI have invested over £4m in researching factors that create Winning Companies and have produced a simple yet powerful formula for success. Graham Lamont has identified how to use this research in his practice and has become a highly respected business coach in applying these principles to many of his successful clients. The joy of this method is that it can be applied to any business to add value; it becomes addictive - the more you apply the programme, the more you benefit - and it is easy to get started.
Graham Lamont delivers each programme personally sharing his wide experience in working with many businesses throughout the UK. 4-6 Workshops are held for all the partners or directors over about 6 months at 4-6 week intervals to implement the 9 step process to develop a successful winning business:-
Creating a shared vision
Developing a comprehensive range of products and services with menu and value pricing
Creating and implementing a customer care programme
How to develop efficient business processes
A people strategy that will unlock your full potential
Customer profiling and analysis: how to turn D customers into A customers
How to improve business profitability by at least 20%: reducing the black hole
Added value products and services: how to get started
Milestones for action: the way ahead
Once all the policies and procedures have been agreed between the partners or directors the Winning Company Programme is then rolled out, first to the senior management team and then to all the staff of the business.
Performance improvement gains ranging from 10-15% in improved productivity and 35-40% in increased net profits have been achieved. The greatest impact however is in the improved morale of the whole team including owners and managers, with greater job satisfaction and soaring customer satisfaction ratings.
The programme includes a manual, checklists, draft reports, agendas, case studies, added value software programmes and proven processes that ensure that your business dramatically improves its financial performance.
The costs are tailored to each business but include manuals, software programmes and checklists
The Winning Company Programme helps business and business advisors identify opportunities, develop products and processes, train product champions and create packaged products for delivery to expectant clients.
Research undertaken by DTI shows that a successful or Winning Company usually has five key elements:-
It is led by a visionary enthusiastic champion of change.
It knows its customers.
It unlocks the potential of its people.
It continuously introduces new, differentiated products and services.
It constantly exceeds its customers' expectations.
The financial and operational performance of the business is also important and we would expect to see:-
a systematic approach to obtaining information.
a framework to successfully develop the business.
an organisation able to meet the needs of the market.
a system in place to achieve its current sales forecast.
the business produce and deliver its products/services to its customers in an efficient manner.
a good recruitment, training, development, motivating, appraisal and reward system.
a good cash and working capital management system.
The Winning Company Programme in more detail:-
Led by visionary, enthusiastic champions
Leaders have a vision that is owned throughout the organisation
Build demanding but realistic targets into the business strategy
Are champions for change who lead by example and accept managed risk
Generate an open communicative management style throughout the organisation
Focus on their customers
Know their customers
Know and anticipate the future needs of their customers
Have a realistic understanding of their competitors and how to beat them in competition for the customers
Know the drivers in their market
Focus on the customer and cultivate an active partnership towards total customer satisfaction
Collaborate with customers, other companies, suppliers and academia to maximise capabilities and minimise risk
Unlock the potential of their people
Empower all employees by creating individual ownership and focus on customers
Simplify the internal systems wherever possible
Clearly communicate company performance
Encourage a team approach
Train at all levels; professional development, multi-skilling, updating
Measure and benchmark performance against direct competitors and other companies in other sectors
Install information and financial systems focused on rapid provision of customer relevant data
Continuously introduce differentiated products and services
Have a product and service after next philosophy
Exploit new technology or legislation to drive new product innovation
Customise the product and service
Radically improve speed to market
Adopt multifunctional teams to drive innovations forward
Deliver products and services that exceed their customer expectations
Adopt a philosophy of total quality in all company behaviour that emphasises delighting the customer with all aspects of the products and services
Measure customer perceptions of products and service
Deliver continuous improvements in all added value aspects
Seek to continuously reduce customer costs
Develop partnerships with their suppliers
For more information on the programme or to receive a free winning business checklist or to ask for a reading list to change your life or to request a free winning business review, please email info@lamontpridmore.co.uk, or telephone Graham Lamont on 0800 234 6978.
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