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Accountants and business advisors
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Our Achievements
Awards
As a member of the British Quality Foundation, we regularly benchmark our performance against the Business Excellence Model and we are consistantly in the top 10 % in the UK. We have won the Cumbria Excellence Award, The Cumbria Investors in People Award and are a National Training Award winner. Our Partners now judge business and skills awards, both locally and nationally.
Client feedback
We regularly ask our clients to evaluate our services and performance. Their feedback is essential in enabling us to achieve our vision, to anticipate and respond to our clients needs and to further develop our services.
A summary of our most recent client evaluations is shown below:
Helpfulness and courtesy : 98%
Continuity of staff : 98%
Friendliness : 98%
Technical competence : 96%
Efficiency : 96%
Speed of response : 95%
Clients who would recommend us to others : 94%
Value for money : 92%
Personal attention : 92%
Understanding the clients' business : 92%
Proactivity of advice : 91%
Keeping the client informed of developments : 90%
90% of banks and advisors recommended us ahead of other firms in the area
Use of understandable language : 89%
Referrals from existing clients represent 85% of new clients to the firm
Value for Money
We always calculate the value of our services to each client and in the last year we achieved 300% added value, compared with the fees we charged. We will always guarantee not to charge more in fees than the value we provide.
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