We regularly ask our clients to evaluate our services and performance. Their feedback is essential in enabling us to achieve our vision, to anticipate and respond to your needs and to further develop our services.
In fact, 85 percent of our new clients are as a result of referrals from existing ones.
The results from our most recent client evaluations speak for themselves:
| Quality | % | Quality | % |
| Helpfulness and courtesy | 98 | Value for money | 92 |
| Continuity of staff | 98 | Personal attention | 92 |
| Friendliness | 98 | Understanding the client’s business | 92 |
| Technical competence | 96 | Proactivity of advice | 91 |
| Efficiency | 96 | Keeping the client informed of developments | 90 |
| Speed of response | 95 | Banks and advisors recommending us ahead of other firms in the area | 90 |
| Recommend us to others | 94 | Use of understandable language | 89 |
